PKO7 Privacy Policy –
How We Keep Your Data Safe

1. Overview

PKO7 is committed to handling the personal information of its players in a responsible and transparent manner. We understand that trust matters — particularly when it comes to a platform where financial transactions are involved — and we want every player in Pakistan to feel confident that their data is in safe hands.

This Privacy Policy sets out exactly what information we collect when you register, deposit PKR, place bets, or use any feature of the platform. It explains why we need that information, how we use it, who we share it with, and for how long we keep it. It also describes the rights you have over your own data and how to exercise them.

Where we refer to "personal data" in this policy, we mean any information that can identify you as an individual, directly or in combination with other data — for example, your name, CNIC number, mobile number, or JazzCash account details.

2. What We Collect

We only collect the personal data that is genuinely necessary for operating your account and providing the PKO7 service. The main categories of data we collect are:

We do not collect sensitive personal data such as biometric information, health records, or political opinions. We do not knowingly collect data from individuals under the age of 18.

3. How We Use Your Information

Every use of your personal data at PKO7 has a clear and legitimate purpose. We do not use data in ways that are inconsistent with the reason it was originally collected. The primary purposes for which we use your data are:

• Account management: Creating and maintaining your PKO7 account, verifying your identity, and managing your login credentials.
• Payment processing: Handling deposits in PKR via JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets; processing withdrawal requests back to your payment method.
• Service delivery: Making sports betting markets, Live Casino, Bingo, and other features available to you based on your account status.
• Identity verification (KYC): Confirming that you are who you say you are, particularly before large or first-time withdrawals, in line with standard platform due diligence.
• Fraud prevention: Detecting and preventing unauthorised access, bonus abuse, account duplication, and suspicious financial activity.
• Customer support: Responding to your queries, resolving disputes, and investigating complaints.
• Platform improvement: Using aggregated, anonymised usage data to understand how the platform is being used and where it can be improved.
• Responsible Gaming: Monitoring usage patterns for signs of problem gaming and offering appropriate tools such as deposit limits or self-exclusion where necessary.
• Promotional communications: Sending you relevant offers, promotions, and updates — only where you have indicated that you are happy to receive them. You can opt out at any time through your account settings.

4. Sharing Your Data

PKO7 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your information only where it is genuinely necessary to deliver the service or where we are required to do so by applicable policies. The limited categories of recipients are:

• Payment processors: Companies that facilitate your PKR transactions — such as the technical infrastructure behind JazzCash, Easypaisa, Raast, and card networks. These partners receive only the minimum data needed to execute your transaction.
• Identity verification providers: Third-party KYC services that help us confirm the authenticity of documents submitted during account verification. These providers are contractually bound to handle your data securely and only for verification purposes.
• Fraud prevention and security services: Specialist providers that help us detect suspicious activity, prevent account takeovers, and protect the platform from abuse.
• Technology infrastructure providers: Cloud hosting and platform infrastructure partners who process data on our behalf under strict data processing agreements.
• Customer support platforms: Tools used to manage support tickets and live chat. Agents can see relevant account details only to the extent needed to resolve your query.

All third-party partners who handle personal data on behalf of PKO7 are required to maintain appropriate security standards and to use that data only for the specific purpose for which it was shared. We do not permit our partners to use your data for their own marketing purposes.

5. Payment Data & PKR Transactions

Given that financial transactions are a core part of the PKO7 experience, we want to be especially clear about how payment data is handled. When you make a deposit or withdrawal — whether through JazzCash, Easypaisa, Raast, a bank transfer, or a debit or credit card — the actual processing of that transaction is carried out by a secure payment gateway, not directly by PKO7's own systems.

This means that your full card number, CVV, JazzCash PIN, or Easypaisa credentials are never transmitted to or stored on PKO7 servers. What we do retain is a transaction record — the amount in PKR, the date and time, the payment method type, and the outcome — which is necessary for your account history and for resolving any payment disputes.

If you raise a withdrawal query or a payment dispute, our support team will refer to these transaction records. They will not ask for your full card number, PIN, or wallet password — if anyone claiming to be PKO7 support asks for these details, do not provide them and report it to us immediately.

All financial data is stored in encrypted form. Access is restricted to authorised personnel who need it to carry out specific functions such as fraud investigation or dispute resolution.

6. Cookies & Similar Technologies

PKO7 uses cookies and similar browser-based technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session, remembering your language preference, and maintaining your betting slip between pages. These cannot be disabled without affecting core functionality.
• Analytics cookies: Anonymous, aggregated data about how players navigate the platform — which pages are visited most, where players encounter difficulties, and how long sessions typically last. This data has no personally identifiable information attached and is used purely to improve the platform experience.
• Security cookies: Short-lived tokens used to protect against cross-site request forgery and session hijacking. These are temporary and expire when you close your browser.

We do not use third-party advertising cookies or behavioural tracking cookies that build profiles for external ad networks. You can manage cookie settings through your browser; however, disabling essential cookies will affect your ability to log in and use the platform normally.

7. Data Retention

We keep your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data:

• Account and identity data: Retained for the lifetime of your account plus a standard period after closure for dispute resolution and internal audit purposes.
• Transaction records: PKR deposit and withdrawal history is retained for a minimum of five years to support financial reconciliation and respond to any retrospective queries.
• Support communications: Chat logs and email correspondence are typically retained for two years following resolution of the relevant query.
• Technical and usage logs: IP logs and session data are retained for up to 12 months for security and fraud prevention purposes, after which they are anonymised or deleted.

When data is no longer required and no legitimate reason exists for continued retention, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8. Security Measures

Protecting your personal data against unauthorised access, loss, or misuse is something we invest in continuously. The security measures PKO7 applies include:

• TLS encryption for all data transmitted between your device and pko7.pro, so your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encryption of sensitive data at rest within our databases, including identity documents and financial records.
• Role-based access controls ensuring that only authorised staff members can access personal data, and only to the extent required by their specific responsibilities.
• Regular internal reviews of data access logs to detect and investigate any anomalous activity.
• Secure password hashing — PKO7 does not store your password in plain text under any circumstances.
• Two-factor authentication options available for player accounts to reduce the risk of unauthorised login.

While no platform can guarantee absolute security against all possible threats, PKO7 takes a proactive approach to identifying vulnerabilities and addressing them promptly. If a data breach occurs that is likely to affect your personal data in a significant way, we will notify you as soon as reasonably practicable.

You also have a role to play in keeping your account secure. Use a strong, unique password, do not share your credentials with anyone, and log out from shared devices. If you suspect your account has been accessed without your permission, contact support immediately.

9. Your Rights Over Your Data

As a PKO7 player, you have meaningful rights when it comes to your personal data. Here is a straightforward summary of each right and what it means in practice:

To exercise any of these rights, contact our support team. We will acknowledge your request promptly and respond in full within a reasonable period. We may need to verify your identity before processing certain requests to protect against unauthorised access to another person's data.

10. Minors and Under-18 Protection

PKO7 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes a date-of-birth check, and accounts where we suspect the holder may be under 18 will be suspended pending age verification.

If you are a parent or guardian and you believe that someone under 18 in your household has created a PKO7 account or has been exposed to the platform, please contact us immediately so we can investigate and take appropriate action, including deletion of any data collected.

We also encourage parents and guardians to use device-level parental controls and safe browsing tools to prevent minors from accessing online gaming platforms. Please visit our Responsible Gaming page for more information on the tools and guidance available.

11. Changes to This Privacy Policy

PKO7 may update this Privacy Policy from time to time to reflect changes to our practices, technology, or internal processes. The date shown at the top of this page reflects when the policy was last revised.

When we make material changes — meaning changes that meaningfully affect how your data is collected, used, or shared — we will post a prominent notice on the platform. For significant changes, we may also contact you directly using the email address or mobile number on your account.

We recommend reviewing this policy periodically so you stay informed. Continued use of PKO7 after a policy update takes effect constitutes your acceptance of the revised terms. If you disagree with any changes, you may close your account and request deletion of your data by contacting support.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way PKO7 handles your personal data, please reach out to our support team. We take privacy enquiries seriously and aim to respond to all messages within 24 hours.

You may also find answers to common privacy questions in our FAQ section. For matters relating to responsible gaming and account limits, please visit the Responsible Gaming page.